Win-or-Refund Guarantee
If you take the qualifying case all the way through court and do not receive a favorable judgment, the product price is refundable.
The guarantee is there for the tenant who actually follows the full small-claims process and still does not get a judgment in their favor. It is not a promise that every case will win, and it does not require you to take a case to court if the landlord resolves the dispute earlier.
If the demand works
The dispute may end without court. If the landlord pays in full or you accept a settlement, the guarantee does not apply because the case succeeded without needing a judgment.
If you go all the way
The qualifying process includes the demand, filing, valid service, and a hearing or default judgment review.
If the court does not rule for you
After the qualifying full process, you can request a refund with the documentation listed below.
Early resolution is a success.
The guarantee should not make court feel like the goal. If a serious demand gets your landlord to pay, or you accept a settlement you are satisfied with, the dispute has been resolved without the time and uncertainty of a hearing.
Small claims is the backup plan if the landlord refuses to resolve the dispute — not a requirement for using the system.
The exact policy
What qualifies for a refund
This product comes with a win-or-refund guarantee. If you complete the full case process described in the system and the court does not enter judgment in your favor, you are entitled to a full refund. This page explains what that means in practice — what qualifies, what documentation is needed, and how to request a refund.
A refund is honored when you have completed all four of the following steps and the court did not enter judgment in your favor:
- You sent a demand letter to the landlord by certified mail with return receipt requested, as described in Section 4 of the case system.
- You filed a small claims lawsuit in the appropriate court, as described in Section 5 of the case system.
- You served the defendant with the lawsuit papers through a legally valid method in your state (certified mail, sheriff, or licensed process server).
- The case reached a hearing (or a default judgment review), and the court did not enter judgment in your favor.
What does not qualify
The guarantee is specifically tied to the legal outcome the product is designed to produce: a court judgment. The following situations do not qualify:
You won by settlement
If the landlord paid you in full, or you accepted a settlement offer before or during the case, the guarantee does not apply — because the case did not require a court judgment to succeed.
You abandoned the case partway through
If you stopped before completing all four steps above, the guarantee does not apply, because the full process was not used.
The case fell outside small claims jurisdiction
The product is designed for small claims court only. If your case required civil district court or another venue, the guarantee does not apply.
The landlord did not pay the judgment
The guarantee covers obtaining a judgment, not collecting it. Whether the landlord actually pays depends on their behavior and assets, which are outside the product's control. The case system walks you through the enforcement tools available after winning.
Time window
Refund requests must be submitted within 12 months of the date of purchase. Most security deposit cases resolve in 30 to 90 days, but some take longer due to court delays, service issues, or post-judgment proceedings. The 12-month window is intended to accommodate the full range of possible case timelines.
How to request a refund
To request a refund, email help@landlordkeptmydeposit.com with the following:
The four documents
Photos, scans, or screenshots are fine.
- The certified mail receipt for your demand letter, showing the tracking number.
- The file-stamped complaint or filing receipt showing your case number.
- The proof of service — the signed green return receipt card, the sheriff's return of service, or the process server's affidavit.
- The court document showing the case reached a hearing and that judgment was not entered in your favor — typically a judgment order, dismissal order, or court calendar showing the hearing took place.
Your purchase information
The email address you used to buy the product, and the approximate date of purchase. This helps us locate your order quickly.
A brief note about what happened (optional but helpful)
One or two sentences explaining the outcome — what the judge said, why the case did not result in judgment for you. This is not required, but it helps us improve the product for future buyers.
Refunds are typically processed within 5 business days of receiving complete documentation. You will receive an email confirmation when the refund is issued, and the refund itself will appear on your original payment method within 5–10 business days after that, depending on your bank.
Questions before you purchase
If you have questions about whether the guarantee applies to your situation, or anything else about the product before purchasing, email help@landlordkeptmydeposit.com. Genuine pre-purchase questions are welcome.
This page summarizes the win-or-refund guarantee for Get My Security Deposit Back. It is general information about the product, not legal advice.